Software Enablement & Training Specialist

The Software Training Specialist plays a key role in driving user readiness, adoption, and long-term enablement across a suite of software products. This role collaborates closely with product teams, project stakeholders, and subject matter experts to assess training needs and deliver scalable learning solutions. The Specialist manages the full training lifecycle across multiple software initiatives, ensuring users are equipped for success.

This position requires agility in fast-paced environments, comfort with ambiguity, and the ability to create stability through structured learning experiences. The Specialist will leverage a mix of delivery methods—including live instruction, eLearning, user documentation, and knowledge base platforms—to design and maintain user-centered training programs.

Key Responsibilities

Discovery & Planning

• Collaborate with Senior Training Specialists and software project teams to define training needs and target audiences.
• Conduct discovery sessions and needs assessments to identify both proactive and reactive user knowledge gaps.
• Design flexible training plans that support effective user adoption and readiness during change management efforts.
• Integrate training throughout the software development lifecycle—from early project phases to onboarding and ongoing support.

Content Development & Subject Familiarization

• Proactively learn product features and workflows to create relevant training content.
• Develop and maintain diverse, self-service training materials that promote user confidence and efficient product use.
• Utilize a variety of training tools and formats, including LMS platforms, virtual classrooms, video tutorials, knowledge base articles, instructor-led training (ILT), hands-on activities, worksheets, and eLearning modules.

Delivery & Facilitation

• Serve as a train-the-trainer leader and deliver live training sessions with strong presentation and software demonstration skills.
• Step in as the primary trainer when needed to ensure continuity and quality of training delivery.

Knowledge Management & Reinforcement

• Build and enhance measurable processes for internal and external knowledge base platforms to support user adoption.
• Embed learning resources into daily workflows to encourage self-service and reduce reliance on instructor-led training.
• Collaborate with cross-functional teams to align training with product updates and user feedback.

Evaluation & Continuous Improvement

• Identify and track key training metrics to evaluate program effectiveness.
• Recommend improvements to enhance learner engagement and outcomes.

Qualifications

Education & Experience

• Bachelor’s degree in Education, Instructional Design, Communications, Information Technology, Business, or a related field—or equivalent practical experience.
• 3–5 years of experience in software training, instructional design, or related roles, preferably in dynamic environments with evolving software platforms.
• Experience working in or closely with operations teams, with an understanding of varied user needs across roles and levels.
• Proven ability to collaborate with cross-functional teams including product owners, SMEs, and project managers.
• Strong technical writing skills and experience creating clear, user-focused training materials.
• Experience delivering ILT, virtual training, eLearning modules, and managing knowledge base platforms.
• Comfortable managing multiple projects with shifting priorities in small team environments.
• Certifications in Instructional Design, Adult Learning, or Project Management are a plus.

Preferred Skills

• Advanced proficiency in eLearning authoring tools (e.g., Camtasia, Easy Generator).
• Experience with LMS platforms such as Workday, including course development.
• Familiarity with knowledge management tools (e.g., Salesforce, Confluence).
• Instructional Design certifications (e.g., ATD CPTD, Certified Instructional Designer/Developer).
• Experience working within the software development lifecycle, especially in training and user readiness alignment.
• Project management experience or certifications (e.g., PMP, CAPM, Agile/Scrum).