Keys Responsibilities:
- Understanding the customer's needs and requirements, and project scope statement.
- Ensure project documentation is complete.
- Develop a project plan. This includes identifying the project activities, estimating the time and resources required for each activity, and creating a schedule within project budget.
- Ensuring that the project team has the resources they need to complete the project.
- Monitoring the project progress and identifying any potential risks or issues
- Taking corrective action as needed to ensure that the project stays on track
- Communicating with the client about the project status and progress including visits.
- Communicate with stakeholders. This includes keeping stakeholders informed of the project progress, managing their expectations, and resolving any issues that may arise.
- Negotiating with internal and external stakeholders.
- Identifying and escalating any problems that may arise during the project, such as scope creep, budget overruns, or schedule delays.
- Ensure that the project is completed and delivered on time, within budget, and to the required quality standards. This includes monitoring the project progress, taking corrective action as needed, and ensuring that the project meets the customer's needs and requirements.
- Collaborate with internal teams
- Tracking project financial procedures such as invoices and completion%.
- Handling out of scope requests and making the appropriate decisions.
- Working with the vendor project manager to monitor the progress of new technology plans.
Requirements
Qualifications
- Bachelor Degree in Business Administration or any relevant field.
- Technical background is preferred.
- COPC Certificate is preferred.
- PMP Certificate is preferred.
- MS office (Excel, Power BI, ..)
Benefits
Professional Experience:
- Over 2 years of experience in the contact center industry, with more than 5 years of overall work experience.