Patrique Mercier Recruitment PT is excited to announce an opening for a Spanish Speaking Client Support Specialist! Our agency is dedicated to connecting skilled professionals with exceptional career opportunities while providing outstanding service tailored to our clients' needs. In this role, you will be responsible for assisting our Spanish-speaking clients, ensuring they receive the support and guidance they need in a fast-paced and dynamic environment. If you are passionate about helping others and have a knack for problem-solving, we want to hear from you!
Responsibilities
- Deliver high-quality customer support to Spanish-speaking clients through various channels, including phone, email, and chat.
- Respond to client inquiries promptly and resolve issues effectively to ensure a positive client experience.
- Collaborate with team members to drive improvements in service quality and operational efficiency.
- Maintain accurate and organized documentation of client interactions in our CRM system.
- Assist clients with onboarding processes, ensuring they are well-informed about our services.
- Identify client needs and propose tailored solutions to enhance their satisfaction.
- Engage in ongoing training to stay current with product updates and best practices in customer support.
Requirements
- Fluency in Spanish and English is essential.
- Previous experience in customer support or client-facing roles is preferred.
- Excellent communication skills, with a strong emphasis on empathy and problem-solving.
- Ability to work independently and handle multiple tasks efficiently.
- Familiarity with customer support tools and CRM software is beneficial.
- A proactive mindset and enthusiasm for supporting clients are crucial.
- Flexibility to work various shifts, including evenings and weekends if required.
Benefits
# Fully Paid Relocation Package ( Flight, Transfer and Hotel )
# Monthly Salary
# 2 Extra Salaries Per Year
# Health Insurance
# Private Health Insurance
# Monthly Bonus
# And More....