Mercier Consultancy BG is thrilled to announce a vacancy for a Spanish Speaking Customer Delight Representative who will be a crucial part of our customer service team. In this role, you will focus on providing exceptional service to our Spanish-speaking customers, ensuring they enjoy a delightful experience interacting with our brand. If you are passionate about creating positive customer interactions and have a knack for problem-solving, we want you to join our team!
Responsibilities
- Engage with Spanish-speaking customers through phone, email, and chat to address inquiries, concerns, and service requests.
- Deliver exceptional customer service by personalizing interactions and anticipating customer needs.
- Handle complaints and inquiries in a professional and friendly manner, ensuring customer satisfaction.
- Accurately document customer interactions and maintain records in our CRM system.
- Collaborate with other departments to resolve issues and provide quick solutions to customer problems.
- Stay informed about our products and services to provide knowledgeable assistance.
- Promote a positive image of the company through every interaction, contributing to overall brand loyalty.
Requirements
- Fluency in Spanish and English is required, both written and spoken.
- Experience in customer service or a related field is preferred.
- Strong communication skills with a genuine interest in helping others.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- A proactive and positive mindset to ensure delightful customer experiences.
- Ability to work independently and in a team-oriented environment.
- Familiarity with CRM systems and customer support software is a plus.
- A passion for delivering outstanding customer service and contributing to team success.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- Private Health Insurance
- And Much More...