Patrique Mercier Recruitment is a prominent agency dedicated to connecting talented professionals with exciting job opportunities in Greece. We are currently seeking a Spanish Speaking Customer Experience Representative to join our dynamic team. In this pivotal role, you will be responsible for providing exceptional customer support to our Spanish-speaking clientele. Your fluency in Spanish will enable you to assist customers with their inquiries, resolve issues, and ensure a delightful customer experience. If you are passionate about customer service and thrive in a supportive environment, we would love to hear from you!
Responsibilities
- Provide high-quality customer service through various channels including phone, email, and chat.
- Respond promptly to customer inquiries, ensuring clear and accurate communication.
- Effectively address and resolve customer complaints and issues.
- Guide customers through our products and assist with any troubleshooting.
- Keep detailed records of customer interactions for continuous improvement.
- Collaborate with team members to share insights and improve the customer experience.
- Stay updated on product knowledge and customer service best practices to enhance support.
Requirements
- Fluency in Spanish (both written and verbal) is essential.
- Excellent communication and interpersonal skills.
- Previous experience in customer service or a related field is preferred.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work independently and as part of a cohesive team.
- Familiarity with high-quality consumer products is a plus.
- Proficient in customer relationship management (CRM) systems and digital communication tools.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )