Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a Spanish Speaking Customer Happiness Specialist. This role is tailored for individuals who are dedicated to delivering exceptional customer service and ensuring that our Spanish-speaking clients receive the highest level of support.
In this position, you will interact with customers to understand their needs, provide assistance, and build strong relationships. Your goal will be to create positive service experiences that leave our clients satisfied and valued. If you are passionate about customer satisfaction and thrive in a collaborative environment, we would love to hear from you!
Responsibilities
- Communicate with Spanish-speaking customers via phone, email, and chat to assist with their inquiries and provide support.
- Deliver outstanding service by fully understanding customer needs and striving to exceed their expectations.
- Resolve customer issues efficiently while maintaining a friendly and professional demeanor.
- Document all customer interactions accurately and maintain thorough records.
- Collaborate with team members to enhance overall customer happiness and improve service quality.
- Stay updated on products and services to provide relevant assistance to customers.
- Gather customer feedback to help drive improvements in service delivery.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service or a similar role is preferred.
- Strong interpersonal skills with a focus on customer care and empathy.
- Excellent problem-solving abilities and a commitment to resolving issues.
- Ability to work independently and manage tasks effectively.
- Attention to detail and a passion for providing high-quality service.
- Familiarity with customer support tools and technology is advantageous.
- A positive and outgoing personality with a genuine interest in enhancing customer experiences.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )