Patrique Mercier Recruitment is excited to introduce a fantastic opportunity for a Spanish Speaking Customer Happiness Specialist. This role is designed for individuals who are dedicated to providing exceptional customer service and ensuring that our Spanish-speaking clients receive the utmost support.
In this position, you will connect with customers to understand their needs, offer assistance, and foster strong relationships. Your aim will be to create a delightful service experience that leaves our clients feeling valued and satisfied. If you have a passion for customer happiness and thrive in a dynamic environment, we would love to hear from you!
Responsibilities
- Communicate with Spanish-speaking customers through various channels including phone, email, and chat to address inquiries and provide assistance.
- Deliver superb service by understanding customer needs and exceeding their expectations.
- Efficiently resolve customer issues while maintaining a friendly and professional demeanor.
- Document all customer interactions accurately and maintain comprehensive records.
- Collaborate with team members to enhance overall customer happiness and improve service quality.
- Stay informed about products and services to provide relevant support to customers.
- Collect customer feedback to help drive improvements in service delivery.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Previous experience in customer service or a similar role is preferred.
- Strong interpersonal skills focused on customer care and empathy.
- Excellent problem-solving abilities and a commitment to finding solutions.
- Ability to work independently and manage multiple tasks effectively.
- Attention to detail and a dedication to providing high-quality service.
- Familiarity with customer support tools and technology is advantageous.
- A friendly demeanor with a genuine desire to create a positive impact on customers.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )