Patrique Mercier Recruitment is excited to offer a fantastic opportunity for a Spanish Speaking Customer Success Specialist! If you have a passion for client relations and are fluent in Spanish, this role is tailor-made for you.
As a Customer Success Specialist, you will be instrumental in ensuring that our Spanish-speaking clients receive the best possible support and guidance throughout their journey with us. You will play a key role in helping clients maximize the value of our services, addressing their needs promptly, and fostering long-lasting relationships.
Responsibilities
- Act as the primary contact for Spanish-speaking clients, providing exceptional support and timely resolution of inquiries
- Guide clients through the onboarding process, ensuring a smooth integration with our products and services
- Conduct regular follow-ups to gauge client satisfaction and address any concerns proactively
- Collaborate with internal teams to improve service delivery and enhance client experience
- Maintain accurate records of client interactions and feedback within our CRM systems
- Identify opportunities for upselling additional products and services to enhance client value
- Stay up-to-date with product knowledge and industry trends to provide informed assistance
Requirements
- Fluency in Spanish and English, both written and spoken
- Experience in customer success, support, or a related field is preferred
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities and a solution-oriented mindset
- Attention to detail and excellent organizational skills
- Technologically savvy with a willingness to learn new software
- A positive attitude and a commitment to helping customers succeed
- Ability to work collaboratively in a fast-paced, team-oriented environment
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many extras