Patrique Mercier Recruitment is pleased to offer an exceptional opportunity for a Spanish Speaking Customer Support representative in the banking sector. This role is critical in delivering high-quality assistance to Spanish-speaking clients, helping them navigate their banking needs and queries. If you thrive in a fast-paced environment and are passionate about providing excellent customer service in the financial industry, we invite you to apply!
Responsibilities
- Provide comprehensive customer support via phone, email, and chat in Spanish.
- Assist customers with inquiries regarding banking products and services, account management, and transactions.
- Effectively resolve complaints and issues while maintaining a positive client experience.
- Educate customers about banking policies and procedures accurately.
- Document customer interactions meticulously for quality control and service improvement.
- Collaborate with colleagues to enhance service delivery and customer satisfaction.
Requirements
- Fluency in Spanish (both spoken and written) is required.
- Strong communication and problem-solving skills.
- Previous experience in customer service, especially in banking or finance, is preferable.
- Ability to handle confidential information with integrity and professionalism.
- Proficient in using customer service software and banking systems.
- A detail-oriented approach with a focus on accuracy in transactions and client interactions.
- Willingness to work flexible hours in a dynamic environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )