Patrique Mercier Recruitment is excited to present an opportunity for a Spanish Speaking E-commerce Support Specialist! This role is perfect for professionals who are passionate about customer service and thrive in an e-commerce setting. Join our dedicated team and help us deliver exceptional support to our Spanish-speaking customers.
As a Spanish Speaking E-commerce Support Specialist, you will play a crucial role in addressing customer inquiries, resolving issues, and enhancing overall customer satisfaction. Your fluency in Spanish will be instrumental in ensuring our customers have a seamless experience with our online services.
Responsibilities
- Deliver outstanding customer support to Spanish-speaking clients via phone, email, and chat.
- Handle inquiries related to products, orders, returns, and shipping information.
- Resolve customer complaints efficiently while maintaining a positive customer experience.
- Maintain accurate records of all customer interactions and transactions.
- Collaborate with different teams to address and fulfill customer needs.
- Keep updated on product offerings and the latest trends in e-commerce.
- Gather customer feedback to drive enhancements in service quality and product availability.
Requirements
- Fluent in Spanish and English, both written and spoken.
- Previous experience in customer support, particularly in e-commerce, is preferred.
- Strong communication skills with a focus on problem resolution.
- Detail-oriented with excellent organizational capabilities.
- A team player who can also work independently when necessary.
- Familiarity with e-commerce platforms and tools is advantageous.
- Enthusiastic about delivering exceptional customer experiences.
- Ability to adapt and thrive in a fast-paced, dynamic environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )