Patrique Mercier Recruitment is thrilled to announce an opening for a Spanish Speaking Email Support Specialist! We are seeking enthusiastic individuals who are committed to providing excellent customer service through effective written communication.
As a Spanish Speaking Email Support Specialist, you will assist our Spanish-speaking clients by addressing their inquiries and resolving issues through email. Your superb communication skills will be vital in fostering strong customer relationships and ensuring satisfaction. Join our team and be part of delivering outstanding customer experiences!
Responsibilities
- Respond promptly and professionally to customer inquiries and issues via email.
- Offer accurate information about our products and services to enhance customer understanding.
- Document all customer interactions and resolutions clearly in the appropriate systems.
- Collaborate with team members to refine service processes and elevate the customer experience.
- Stay updated on product offerings and any relevant changes to provide informed and effective support.
- Collect and analyze customer feedback to identify areas for improvement in service delivery.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Prior experience in customer support, particularly in an email-based role, is beneficial but not required.
- Outstanding written communication skills, strong professionalism, and clarity.
- Strong analytical and problem-solving skills for effective resolution of customer inquiries.
- Attention to detail with the capacity to manage multiple tasks effectively.
- A collaborative mindset with a focus on achieving team objectives.
- Familiarity with email support platforms and ticketing systems is considered a plus.
- A friendly and proactive approach aimed at enhancing customer satisfaction.
- Willingness to learn and advance within the organization.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )