Patrique Mercier Recruitment is excited to announce an opportunity for a Spanish Speaking Fashion Customer Support Agent. In this vibrant role, you will be at the forefront of providing exemplary customer support to our Spanish-speaking clients within the fashion industry. Your keen understanding of fashion trends and exceptional communication skills will help you assist customers with their product inquiries, order management, and style advice. If you have a passion for fashion and customer service, we would love to have you on our team!
Responsibilities
- Provide exceptional customer support via phone, email, and chat to Spanish-speaking customers.
- Assist customers with product inquiries, order status, and returns in a friendly and professional manner.
- Offer personalized fashion advice and product recommendations based on customer needs.
- Resolve customer complaints and issues efficiently, ensuring a positive customer experience.
- Maintain accurate records of customer interactions and feedback in the database.
- Collaborate with team members to improve service delivery and share fashion insights.
Requirements
- Fluency in Spanish (both spoken and written) is essential.
- A strong interest in fashion and knowledge of current trends is a must.
- Previous experience in customer service, preferably in the fashion industry, is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Ability to work independently and as part of a dynamic team.
- Proficiency in customer service software and CRM tools is beneficial.
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )