Patrique Mercier Recruitment is pleased to announce an opportunity for a Spanish Speaking Frontline Support Representative! If you are dedicated to providing outstanding customer service and enjoy working with diverse clientele, this position is the perfect match for you.
In this role, you will be the first point of contact for our Spanish-speaking customers, assisting them with their needs and addressing any issues they may encounter. Your commitment to excellence in service will help us maintain strong relationships with our clients and ensure a positive experience every time they reach out. Join our team today and play a crucial role in delivering exceptional support!
Responsibilities
- Assist Spanish-speaking customers by providing support via phone, email, and live chat.
- Resolve inquiries and issues promptly while maintaining a high level of customer satisfaction.
- Document customer interactions accurately and track issues to ensure resolutions.
- Collaborate with colleagues to share insights and improve service quality.
- Stay informed about the company's products and policies to provide effective assistance.
- Follow company guidelines to uphold quality and compliance standards.
Requirements
- Fluency in Spanish and English, both written and spoken
- Previous experience in customer service is an advantage, though not mandatory
- Excellent verbal and written communication skills
- Strong problem-solving abilities with a focus on customer satisfaction
- Ability to work effectively both independently and as part of a team
- Familiarity with customer support systems and software is beneficial
- Reliable internet connection and an appropriate home office setup
- A positive attitude and eagerness to learn
- Flexibility to work different shifts as required
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )