Patrique Mercier Recruitment is excited to offer an engaging opportunity for a Spanish Speaking Gaming Community Support Agent! If you are a passionate gamer fluent in Spanish, this position is ideal for you. Join our enthusiastic team and play a vital role in ensuring that the gaming community enjoys a seamless and enjoyable experience.
In this role, you will provide exceptional support to Spanish-speaking players, addressing their inquiries, resolving issues, and contributing to a positive gaming atmosphere. This is an excellent opportunity to combine your gaming enthusiasm with your customer support skills!
Responsibilities
- Offer outstanding customer support to Spanish-speaking gamers.
- Engage with the community by monitoring discussions on social media and forums.
- Assist users with questions related to games, accounts, and technical challenges.
- Collect user feedback and suggest enhancements to improve their experience.
- Collaborate with internal teams to resolve player issues efficiently.
- Stay up-to-date with game developments and community trends.
Requirements
- Fluency in Spanish (native or near-native level) and proficient English skills.
- A genuine passion for gaming and a solid understanding of gaming cultures.
- Experience in customer service or community management is highly preferred.
- Excellent communication skills with a positive and approachable demeanor.
- Ability to multitask and manage inquiries in a fast-paced environment.
- Strong problem-solving skills with a focus on providing excellent customer satisfaction.
- Familiarity with popular gaming platforms and communities is beneficial.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )