Patrique Mercier Recruitment is delighted to announce an exciting opportunity for a Spanish Speaking Gaming Community Support Agent! If you are a dedicated gamer fluent in Spanish, this is your chance to join a vibrant team where you can assist the gaming community in enjoying their experience. Your role will be crucial in liaising with players, providing them with the support they need, and contributing to a positive gaming environment.
As a Community Support Agent, you will respond to inquiries, tackle challenges faced by users, and ensure that their gaming experience is smooth and enjoyable. This is an amazing opportunity to merge your passion for gaming with a service-oriented role!
Responsibilities
- Provide top-notch customer support to Spanish-speaking gamers.
- Monitor and engage with community discussions on forums and social media channels.
- Assist users with questions about games, accounts, and technical issues.
- Gather user feedback and suggest improvements to enhance the community experience.
- Coordinate with internal teams to resolve player issues efficiently.
- Stay updated on game developments, new launches, and community trends.
Requirements
- Fluency in Spanish (native or near-native level) and proficient English skills.
- A strong enthusiasm for gaming and a good grasp of gaming cultures.
- Experience in customer service or community management is highly desirable.
- Outstanding communication skills with a welcoming and positive attitude.
- Ability to handle multiple inquiries in a fast-paced gaming environment.
- Effective problem-solving skills with a focus on customer satisfaction.
- Familiarity with popular gaming platforms and communities is beneficial.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )