Patrique Mercier Recruitment is pleased to offer an exciting opportunity for a Spanish Speaking Gaming Experience Specialist. If you are someone who lives and breathes gaming and has a knack for customer service, this position is tailored for you. You will play a crucial role in ensuring that our Spanish-speaking customers receive the best possible support as they navigate their gaming experiences.
As a Gaming Experience Specialist, your main responsibility will be to assist customers with their inquiries, resolve gameplay issues, and create a welcoming gaming environment. If you are enthusiastic about gaming and enjoy engaging with players from diverse backgrounds, we would love to hear from you!
Responsibilities
- Provide stellar support to Spanish-speaking gamers through email, chat, and phone communications.
- Assist customers with gameplay inquiries and resolve technical issues or account problems efficiently.
- Manage customer complaints professionally while ensuring a positive outcome.
- Stay informed about our games and services to offer accurate information and guidance.
- Document customer interactions effectively to help enhance service delivery.
- Collaborate with team members to address common issues and suggest improvements.
- Engage with the gaming community to foster relationships and gather valuable feedback.
Requirements
- Fluency in Spanish and English, both written and verbal.
- A strong passion for gaming and familiarity with gaming platforms and culture.
- Experience in customer service or a similar role is advantageous.
- Excellent communication skills with a commitment to customer satisfaction.
- Effective problem-solving skills and the ability to handle challenging situations with grace.
- Detail-oriented with strong organizational abilities.
- Comfort with using customer support software and online communication tools.
- A positive, energetic approach and the ability to thrive in a team-oriented setting.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )