Patrique Mercier Recruitment is excited to offer a fantastic opportunity for a Spanish Speaking Multilingual Support Representative. This vital role will enable you to provide exceptional customer service to our diverse client base across the globe.
As a Multilingual Support Representative, you will engage with customers primarily in Spanish, addressing their inquiries and resolving any issues they may encounter. Your linguistic skills, coupled with a genuine enthusiasm for helping customers, will be key in ensuring a positive and memorable experience.
Key Responsibilities
- Manage customer inquiries through various channels including phone, email, and chat in Spanish and other languages as required
- Provide accurate and relevant information regarding products and services to customers
- Effectively troubleshoot and resolve customer issues to ensure satisfactory resolutions
- Document all customer interactions and maintain comprehensive records
- Collaborate with team members to improve overall service quality and customer satisfaction
- Stay updated on product offerings and company policies to effectively assist customers
Requirements
- Fluency in Spanish and proficiency in at least one other language (English or another European language preferred)
- Previous experience in customer service is highly desirable
- Exceptional communication and interpersonal skills
- Strong problem-solving skills with a focus on customer satisfaction
- Able to effectively manage multiple tasks in a fast-paced environment
- Detail-oriented with a commitment to providing high-quality service
- Familiarity with customer service software and general computer proficiency
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package ( Flight to Athens, Transfer and Hotel for the first 2 Weeks )
- Free Greek Lessons, Engagement Activities