Patrique Mercier Recruitment is pleased to present an outstanding opportunity for a Spanish Speaking Online Platform Support Agent! This role is ideal for individuals committed to providing high-quality customer service and who are fluent in Spanish.
In this position, you will be the primary point of contact for our Spanish-speaking customers, assisting them with inquiries and troubleshooting issues related to our online platform. Your mission will be to ensure a pleasant and effective user experience for our clients.
Become a part of our energetic team and help us create positive interactions for users on our platform!
Responsibilities
- Provide exceptional support to Spanish-speaking customers through various communication methods including email, chat, and phone.
- Identify and resolve user issues related to the online platform promptly.
- Maintain detailed records of customer interactions and outcomes.
- Collaborate with other teams to escalate complex issues when necessary.
- Inform users about platform features and encourage their active participation.
- Engage in continuous training to improve product knowledge and customer service skills.
Requirements
- Fluency in Spanish and English, both written and spoken.
- No previous experience required; motivated entry-level candidates are encouraged to apply.
- Strong enthusiasm for learning and an interest in technology.
- Exceptional communication and interpersonal skills.
- Customer-centric mindset with a positive attitude.
- Attention to detail with the ability to prioritize tasks effectively.
- Basic understanding of online platforms is preferred but not mandatory.
- Able to work independently as well as within a team framework.
- Stable internet connection required for remote work.
- Valid EU Passport or ID is necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
- Many extras