Patrique Mercier Recruitment is delighted to offer a unique opportunity for a Spanish Speaking Streaming Platform Support Representative! If you love providing excellent customer service and have a keen interest in streaming services, this position is perfect for you.
As a part of our team, you will assist Spanish-speaking customers by addressing their inquiries, resolving technical issues, and ensuring a smooth user experience on our streaming platform. You will play a crucial role in helping users navigate our services and discover their favorite content.
Become a vital member of our dedicated team and enhance the streaming journey for our valued users!
Responsibilities
- Respond to customer inquiries from Spanish-speaking users via email, chat, and phone while ensuring high-quality support.
- Diagnose and provide solutions for technical issues related to the streaming platform.
- Guide customers through platform features, account setup, and subscription processes.
- Maintain detailed records of customer interactions within our support database.
- Collaborate with the technical support team to troubleshoot complex challenges.
- Engage in ongoing training to remain updated on platform enhancements and service strategies.
Requirements
- Fluency in Spanish and English, with excellent communication skills in both languages.
- Previous experience in customer support is preferred, but motivated newcomers are also encouraged to apply.
- Strong problem-solving abilities and a customer-friendly attitude.
- Detail-oriented with the capability to handle multiple inquiries simultaneously.
- Familiarity with streaming services or related technologies is a plus.
- Ability to work collaboratively in a team environment as well as independently.
- Willingness to adapt to new tools and procedures.
- Reliable internet connection for remote work is required.
- Must possess a valid EU Passport or ID.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )