Patrique Mercier Recruitment is excited to offer a compelling opportunity for a Spanish Speaking Streaming Platform Support Representative! If you have a passion for streaming services and enjoy helping others, this role is ideal for you.
As a representative, you will be the main point of contact for Spanish-speaking customers, assisting them with their inquiries, troubleshooting technical issues, and ensuring a delightful user experience with our streaming platform. Your contribution is key to helping customers navigate our services and enjoy their favorite content without interruptions.
Join our dedicated team and play a vital role in enhancing customer satisfaction in the streaming world!
Responsibilities
- Provide exceptional customer service and support to Spanish-speaking users through email, chat, and phone.
- Identify, troubleshoot, and resolve technical issues related to the streaming service.
- Assist customers with account setup, navigation, and subscription inquiries.
- Maintain detailed records of customer interactions and resolutions in our support database.
- Collaborate with technical teams to solve more complex issues as needed.
- Participate in continuous training to stay up-to-date with platform features and service improvements.
Requirements
- Fluency in Spanish and English, with excellent verbal and written communication skills.
- Previous experience in customer support is advantageous, but motivated individuals without experience are also encouraged to apply.
- Strong problem-solving skills and a customer-centric approach.
- Detail-oriented with the ability to handle multiple inquiries simultaneously.
- Familiarity with streaming services or related technologies is desirable.
- Ability to work effectively both independently and in a team environment.
- Willingness to learn and adapt to new systems and processes.
- Must have a stable internet connection for remote work.
- Valid EU Passport or ID is required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )