Patrique Mercier Recruitment Nordic is excited to present a wonderful opportunity for a Spanish Speaking Support Center Agent. In this role, you will be the first point of contact for Spanish-speaking customers seeking assistance with our products and services. Your primary responsibility will be to provide outstanding support, resolving inquiries and issues efficiently while ensuring a positive customer experience. If you are enthusiastic about technology and enjoy helping others, we would love to have you join our vibrant team!
Responsibilities
- Provide exceptional support to Spanish-speaking customers via phone, email, and chat in our support center.
- Troubleshoot and resolve customer inquiries efficiently related to our products and services.
- Guide customers through detailed instructions to enhance their experience with our offerings.
- Document interactions and maintain accurate records of customer queries and resolutions.
- Collaborate with team members to improve processes and share insights on common customer challenges.
- Stay updated on product knowledge to provide informed support and recommendations.
Requirements
- Fluency in Spanish (both spoken and written) is essential, with a good command of English preferred.
- Prior experience in customer support or a technical support role is advantageous.
- Strong communication and interpersonal skills.
- Problem-solving abilities with a keen attention to detail.
- Ability to work both independently and as part of a team.
- Familiarity with customer support software or CRM tools is a plus.
- A passion for customer service and eagerness to assist users effectively is necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )