Patrique Mercier Recruitment is delighted to announce an opening for a Spanish Speaking Support Center Agent! We are seeking a motivated individual who is passionate about customer service and ready to assist our clients in Spanish.
In this role, you will be responsible for providing exceptional support to Spanish-speaking customers through various communication channels. Your expertise in addressing inquiries and resolving issues will be essential in ensuring a positive customer experience and maintaining high service standards.
This position offers the opportunity to work in a dynamic environment where you will be recognized for your contributions and have room for professional development.
Responsibilities
- Deliver outstanding support to Spanish-speaking customers via phone, email, and chat.
- Troubleshoot and resolve various technical and non-technical issues.
- Maintain accurate records of customer interactions and resolutions in the support system.
- Collaborate with team members to enhance the overall quality of service.
- Provide customers with product information and recommend best practices.
- Stay updated on product features and industry developments to assist customers effectively.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Previous experience in customer service or support roles is preferred.
- Strong problem-solving skills and an ability to troubleshoot effectively.
- Excellent communication and interpersonal skills.
- Ability to multitask and work well under pressure.
- Familiarity with common operating systems and customer support tools.
- Detail-oriented with a commitment to providing excellent service.
- Ability to work independently and within a team.
- Eagerness to learn and adapt in a fast-paced environment.
- Valid European Passport or ID is required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
- Many extras