Patrique Mercier Recruitment is delighted to offer a fantastic opportunity for a Spanish Speaking Technical Account Manager! This role is perfect for individuals who are passionate about technology and enjoy building strong relationships with clients.
As a Spanish Speaking Technical Account Manager, you will be the key point of contact for our Spanish-speaking clients, providing them with expert advice and support to ensure their success with our products. You will leverage your technical skills and language proficiency to enhance client experiences and drive satisfaction.
This is an incredible chance to make a meaningful impact within a supportive team environment while advancing your career in a vibrant and multicultural setting.
Responsibilities
- Act as the main technical liaison for Spanish-speaking clients, addressing inquiries and providing tailored solutions
- Oversee the onboarding process for new clients, ensuring a smooth and effective implementation of our solutions
- Conduct training sessions to help clients utilize our products to their fullest potential
- Identify client challenges and offer proactive resolutions to enhance their experience
- Collaborate with cross-functional teams to share client feedback and drive product improvements
- Regularly monitor client satisfaction metrics and maintain ongoing relationships through follow-ups
- Stay updated on industry developments and product enhancements to provide valuable insights to clients
Requirements
- Fluency in Spanish and English, with excellent written and verbal communication skills
- Experience in technical account management, customer support, or a related field
- Strong technical background and familiarity with software applications
- Exceptional interpersonal skills with a focus on customer engagement
- Problem-solving abilities with a keen attention to detail
- Capacity to work effectively within a collaborative team environment
- Knowledge of CRM systems and customer success metrics is a plus
- A commitment to client satisfaction and a proactive approach to service delivery
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )