Patrique Mercier Recruitment is excited to announce a vacancy for a Spanish Speaking Technical Support Advisor! This position is designed for individuals who are fluent in Spanish and have a passion for providing excellent customer support in the tech industry.
As a Spanish Speaking Technical Support Advisor, you will be responsible for delivering top-notch technical assistance to Spanish-speaking customers, helping them with various inquiries and troubleshooting technical issues with our products and services. Your contribution is crucial in ensuring a seamless and satisfying customer experience.
Join our friendly and dynamic team, and play a key role in enhancing customer satisfaction while advancing your career in a supportive environment!
Responsibilities
- Provide exceptional technical support to Spanish-speaking customers through phone, email, and chat channels.
- Troubleshoot and resolve hardware, software, and networking issues efficiently.
- Document all customer interactions and solutions to maintain accurate records.
- Collaborate with team members to share insights and improve service delivery.
- Stay updated on product knowledge and company policies to ensure accurate assistance.
- Maintain a professional and positive attitude in all customer interactions.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Previous experience in technical support or customer service is an advantage.
- Strong analytical and problem-solving skills.
- Excellent communication skills, both verbal and written.
- Able to work independently and manage time effectively in a remote environment.
- Detail-oriented with a focus on delivering high-quality service.
- Basic understanding of software, hardware, and networking principles.
- Proficient in using various computer systems and applications.
- Willingness to learn and adapt to new technologies and processes.
- Eligibility to work in the EU without restrictions.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )