Patrique Mercier Recruitment is thrilled to offer an exceptional opportunity for a Spanish Speaking VIP Customer Support Agent. In this prestigious role, you will be responsible for delivering tailored support to our VIP clients, ensuring that they receive the highest levels of service and satisfaction. Your professionalism and commitment to excellence will play a crucial role in fostering long-term relationships with our esteemed customers. If you are fluent in Spanish and have a passion for providing exceptional customer care, we invite you to join our team!
Responsibilities
- Provide dedicated support to VIP Spanish-speaking customers via phone, email, and chat.
- Address and resolve inquiries, requests, and concerns in a prompt and efficient manner.
- Deliver personalized solutions and recommendations based on the unique needs of each VIP client.
- Document interactions and outcomes accurately in the customer support database.
- Collaborate with internal teams to ensure a seamless experience for VIP customers.
- Stay informed about product changes and updates to provide accurate information.
Requirements
- Fluency in Spanish (both spoken and written) is required; proficiency in English is a bonus.
- Strong customer service experience, preferably in a VIP or high-touch environment.
- Excellent communication and interpersonal skills.
- Proven ability to handle high-pressure situations with professionalism and poise.
- Strong problem-solving abilities and a commitment to customer satisfaction.
- A positive, proactive attitude and ability to work independently.
- Familiarity with customer service software and tools is advantageous.
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )