Patrique Mercier Recruitment is excited to invite applications for the position of Spanish Speaking VIP Customer Support Agent. If you possess unparalleled customer service skills and have a knack for working with high-profile clients, we encourage you to apply!
In this exclusive role, you will be responsible for managing the needs of our valued Spanish-speaking VIP customers, ensuring they receive personalized support and immediate resolutions to their inquiries. Your ability to cultivate strong relationships will be key to fostering client loyalty and satisfaction.
This is an exceptional opportunity to showcase your expertise in customer relations within a luxury environment that prioritizes excellence.
Responsibilities
- Deliver high-quality support to Spanish-speaking VIP clients through various communication methods
- Anticipate client needs and proactively deliver tailored solutions
- Quickly and efficiently resolve complex inquiries and issues
- Document all customer interactions and maintain accurate records
- Collaborate with internal teams to continuously improve customer service standards
- Stay informed about products, services, and industry trends to provide relevant assistance
- Cultivate relationships with VIP clients to enhance loyalty and retention
Requirements
- Fluency in Spanish and English, with exceptional writing and speaking skills in both
- Prior experience in a customer support role, particularly with VIP or luxury clients
- Strong ability to solve problems and think critically
- Excellent interpersonal skills with a focus on customer satisfaction
- Ability to work both independently and collaboratively in a team environment
- Proficient in customer support software and CRM tools
- Flexibility in accommodating the needs and schedules of VIP clients
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )