SPE-Customer Service HC

Job Summary

We are seeking a dedicated Customer Service Specialist with 2 to 4 years of experience in a healthcare call center environment. The ideal candidate will excel in providing exceptional customer service ensuring patient satisfaction and effectively handling inquiries. This hybrid role requires night shift availability and offers an opportunity to make a meaningful impact in the healthcare industry.

Responsibilities

• Provide exceptional customer service by addressing patient inquiries and concerns in a timely and professional manner.
• Handle high volume of calls efficiently while maintaining a positive and empathetic attitude.
• Collaborate with healthcare professionals to ensure accurate and comprehensive information is provided to patients.
• Utilize technical skills to navigate healthcare systems and databases for efficient call handling.
• Ensure compliance with healthcare regulations and company policies during all interactions.
• Maintain detailed and accurate records of patient interactions and transactions.
• Identify and escalate priority issues to the appropriate team members for resolution.
• Participate in continuous training and development to stay updated on healthcare industry trends and best practices.
• Contribute to team goals by achieving individual performance metrics and targets.
• Assist in the development and implementation of customer service improvement initiatives.
• Provide feedback and suggestions to enhance the overall patient experience.
• Work collaboratively in a hybrid model balancing remote and in-office responsibilities effectively.
• Adapt to night shift schedules ensuring consistent and reliable service delivery.

Qualifications

• Possess strong communication skills to effectively interact with patients and healthcare professionals.
• Demonstrate proficiency in using healthcare call center software and systems.
• Exhibit strong problem-solving abilities to address and resolve patient concerns.
• Have a solid understanding of healthcare industry regulations and compliance requirements.
• Show ability to work independently and as part of a team in a fast-paced environment.
• Display excellent organizational skills to manage multiple tasks and priorities.
• Maintain a high level of professionalism and confidentiality in all interactions.

Certifications Required

Certified Customer Service Professional (CCSP) or equivalent certification in customer service.