SPE-Customer Service HC

Job Summary

We are seeking a dedicated Customer Service Specialist with 2 to 4 years of experience in healthcare call centers. The ideal candidate will excel in providing exceptional customer service and support to our clients. This work-from-home position requires night shifts ensuring seamless communication and assistance to our customers. Your role will significantly contribute to enhancing customer satisfaction and improving healthcare service delivery.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues promptly and efficiently.
• Handle a high volume of inbound calls from healthcare clients ensuring each interaction is courteous and professional.
• Utilize your expertise in healthcare call centers to navigate complex customer queries and provide accurate information.
• Maintain detailed and accurate records of customer interactions and transactions for future reference.
• Collaborate with team members to ensure consistent service delivery and share best practices.
• Identify and escalate priority issues to the appropriate channels for swift resolution.
• Stay updated with the latest healthcare policies and procedures to provide informed assistance.
• Demonstrate empathy and patience when dealing with sensitive healthcare-related concerns.
• Ensure compliance with company policies and healthcare regulations during all customer interactions.
• Participate in regular training sessions to enhance product knowledge and customer service skills.
• Contribute to team goals by achieving individual performance targets and KPIs.
• Provide feedback to management on recurring customer issues to improve service processes.
• Utilize technology effectively to manage customer interactions and streamline service delivery.

Qualifications

• Possess strong communication skills with a focus on clarity and empathy.
• Have a proven track record of success in a healthcare call center environment.
• Demonstrate proficiency in using call center software and CRM systems.
• Exhibit excellent problem-solving skills and the ability to think on your feet.
• Show a commitment to continuous learning and professional development.
• Display a strong understanding of healthcare industry standards and practices.
• Be adaptable to night shifts and a work-from-home setup.

Certifications Required

Certified Customer Service Professional (CCSP) or equivalent certification in customer service.