SPE-Customer Service HC

Job Summary

We are seeking a dedicated Customer Service Specialist with 2 to 4 years of experience in a Healthcare Call Center environment. The ideal candidate will excel in providing exceptional customer service while working from home during night shifts. This role requires strong communication skills and a deep understanding of healthcare processes to effectively address customer inquiries and concerns.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues promptly in a healthcare call center environment.
• Utilize strong communication skills to interact with customers and ensure a positive experience.
• Maintain a thorough understanding of healthcare processes to accurately assist customers with their needs.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Handle customer complaints with empathy and professionalism to achieve resolution.
• Document customer interactions and maintain accurate records for future reference.
• Adhere to company policies and procedures to ensure compliance and quality service.
• Participate in ongoing training to stay updated on healthcare industry trends and customer service best practices.
• Use problem-solving skills to identify and address customer concerns effectively.
• Work independently in a remote setting managing time efficiently to meet service level agreements.
• Engage in continuous learning to enhance skills and knowledge in customer service and healthcare.
• Contribute to team goals by sharing insights and feedback for process improvements.
• Support the companys mission by delivering high-quality service that positively impacts customer satisfaction.

Qualifications

• Possess a minimum of 2 years of experience in a healthcare call center environment.
• Demonstrate strong communication and interpersonal skills.
• Exhibit proficiency in handling customer inquiries and resolving issues.
• Show ability to work independently in a remote setting.
• Have a deep understanding of healthcare processes and terminology.
• Display excellent problem-solving skills.
• Be willing to work night shifts as required by the role.

Certifications Required

Certified Customer Service Professional (CCSP) or equivalent certification in customer service.