SPE-Customer Service HC

Job Summary

We are seeking a dedicated Customer Service Specialist with 2 to 4 years of experience in a healthcare call center environment. The ideal candidate will excel in providing exceptional customer service while working from home during night shifts. This role requires strong communication skills and a deep understanding of healthcare processes to effectively assist and resolve customer inquiries.

Responsibilities

• Handle incoming customer inquiries with professionalism and empathy ensuring a positive experience for each interaction.
• Utilize healthcare call center experience to address customer needs and provide accurate information.
• Maintain a high level of product knowledge to effectively assist customers with their questions and concerns.
• Collaborate with team members to ensure consistent and efficient service delivery.
• Document customer interactions and transactions accurately in the system.
• Identify and escalate complex issues to the appropriate department for resolution.
• Monitor and manage customer feedback to improve service quality and customer satisfaction.
• Adhere to company policies and procedures while maintaining confidentiality of customer information.
• Provide timely follow-up to customer inquiries to ensure resolution and satisfaction.
• Participate in ongoing training and development to enhance skills and knowledge.
• Contribute to team goals by achieving individual performance targets.
• Utilize problem-solving skills to address customer issues effectively and efficiently.
• Support continuous improvement initiatives to enhance customer service processes.

Qualifications

• Possess a minimum of 2 years of experience in a healthcare call center environment.
• Demonstrate strong communication and interpersonal skills to interact effectively with customers.
• Exhibit proficiency in customer service techniques and best practices.
• Show ability to work independently in a remote setting while maintaining productivity.
• Display strong organizational skills to manage multiple tasks and priorities.
• Have a keen attention to detail to ensure accuracy in customer interactions.

Certifications Required

Certified Customer Service Professional (CCSP) or equivalent certification in customer service.