Sr Technology Site Consultant

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World

Whether it be groundbreaking products, best-in-class solutions, or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure. Without a dedicated workforce, Caterpillar could not effectively meet our customer’s needs.

As a Senior Technology Site Consultant, you will be accountable for delivering superior Customer and Dealer experience for new Condition Monitoring (CM) sites by managing deployment expectations, enabling faster process orientation, and by guiding a more consistent engagement journey. You will achieve this through excellence in communication, individual organization, and team collaboration. Additionally, this role will coordinate the seamless transition to the assigned CMA and operations team for, as well as validate key systems are in place long-term services execution.

Specific Job Functions Include:

Site Setup and Superior Initial Customer / Dealer Experience:

• Accountable for ensuring that all parties understand how their roles and responsibilities define, and lead to, the delivery of successful CM service outcomes

• Facilitate and/or support all CM kickoff and transition meetings

• Onsite dealer and customer CM service overview via commercial communication excellence

• Generation of key organizational contacts and communication plan at new CM sites

• Procure critical customer and dealer information to support setup and deployment tasks

Site and Service Execution Validation:

• Accountable for ensuring site is properly connected and operating to support CM service excellence and avoid negative Customer / Dealer startup experiences

• Confirm all equipment enrollment requirements and subscriptions

• Assure all key parties have necessary permissions and system access

• Responsible for internal records related to site onboarding (e.g. Salesforce)

• Periodic Customer / Dealer commercial experience check-ins

Team Capability and Efficiency Enhancement:

• “Voice of Customer” collection to improve onboarding process

• Support internal Cat organizations with CM-related commercial projects

Compensation & Benefits:
Competitive salary based on degree and professional industry working experience. The Total Rewards package includes:

• Competitive remuneration package

• Attractive Bonus and Share options

• Career development with global prospects

• A strong commitment to safety and your wellbeing

• An inclusive workplace culture focused on quality, customer service and the environment

• A commitment to diversity and inclusion, equal opportunity, and equal outcome

• SMART spending APP

• The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

Additional Information

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, Caterpillar offers many job opportunities which can be found through our employment website at www.Caterpillar.com/Careers.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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