Cosmos Sport SA, member of JD Sports Fashion Plc, founded in September of 1982. First store opened in Heraklion-Crete and since then the network expanded 98 further physical stores in Greece & Cyprus, 5 retail brands (JD Sports, Cosmos Sport, Sneaker10,Slamdunk, Rundome) 8 on-line shops and thousands of happy customers in Greece and Cyprus. Cosmos Sport is a constantly growing omnichannel company with a strong passion for sportswear, street style and limited items. Our team consists of 1800+ highly skilled, self-motivated young people, who love sports and have a passion for innovation! We are proud that Cosmossport.gr is now the No1 on-line store in the industry also selling abroad, having been awarded for 7 consecutive years as the best online sports shop in the country in e-volution Awards. We are excited being a preferred partner for global brands like Nike, Adidas, Reebok in the SEE.
We are looking for a talented and passionate Store Manager for our Cosmos Sport store in Neon Mall ! Store Managers are accountable for every aspect of the retail store operations, ensuring that all areas of the store are engaged, performing, and delivering world-class guest experience. This role is responsible for the talent acquisition, ongoing people development and growth within their community.
Responsibilities:
CUSTOMER
- Maintain an exceptional service experience in store, ensuring high level customers’ satisfaction
- Deal with inquiries and complaints and resolving clients issues / requests
- Foster a Client centric mindset by developing and maintaining solid Client relationships
- Implement, in partnership with other company functions, clienteling initiatives and events and securing Client loyalty
TEAM
- Train, mentor, motivate, offer constructive feedback to the team and encourage progression within the company
- Hold regular training meetings within the store and ensure all personnel completes the inhouse online Academy, making sure the team is able to maintain the high standards required
- Support team members (e.g., leading by example or coaching) to ensure a great guest experience
- Promote an entrepreneurial and team spirit approach, using effective communication, ensuring efficient organization and professional growth
- Ensure a hazard-free, safe and healthy working environment in compliance with regulations
- Ensure the team is always informed about product, policies and procedures
- Attract and recruit the best talents available on the market through networking and scouting
RETAIL
- Lead and manage all the day-to-day operational activities of the store and ensure compliance with policies and procedures
- Monitor and control store productivity levels with an aim to achieve and exceed targeted KPIs
- Analyse reports in order to make key sales decisions
- Implement personnel and resource planning strategies to optimize staff schedules
- Work extensively in partnership with the Marketing, VM, Commercial dept. in order to build strong customer retention
VISUAL MERCHANDISING
- Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
- Making sure that all new product and the advertised product is all visible and in the correct locations.
- Ensure mannequins, displays, and windows are updated in accordance with Visual Merchandising guidelines.
Requirements
- University Degree or equivalent qualification
- A minimum of 2 years’ experience of managing a standalone retail store (or Department Store floor)
- Excellent use of English language and computer skills
- Excellent verbal, written and interpersonal skills
- Numerical and analytical knowledge to monitor KPIs
- Sound working knowledge of Microsoft Office
- Leadership skills and business orientation
- Excellent communicator, with a positive, open and progressive, energetic, motivating, personal style
- Customer service orientation with in-depth knowledge of basic business management processes
- Passion for sports and fashion
- Willingness to learn and tackle new challenges
Benefits
- Competitive compensation package & performance bonus
- Career development opportunities & education programs
- Up to 75% discount at the European University of Cyprus (face-to-face or online attendance)
- Health & wellness programs to keep you active including gym memberships.
- One day off, part of our "parents’ day off" program
- Generous employee discount in all our brands
- Easy access in a mental health platform
- Strong company cultures are fostered through corporate events and team-building retreats.
- Free confidential psychological support with a professional team
- Extras, discounts and perks - We offer a variety of 100+ cool extras!