Subscriptions & Partnerships Lead / Head of Subscriptions & Marketing Partnerships

About the role

As the Subscriptions and Partnerships Lead, you will be fully responsible for driving Deliveroo Plus growth and Marketing Partnership strategy that aligns with the company’s business objectives & goals. You will plan and execute subscription and marketing partnership strategies, and collaborate closely with our Central Teams, Brand, and Restaurant & New Vertical Marketing teams to execute integrated marketing campaigns. The successful candidate will have a proven track record in business development and management of marketing partnerships, and be well-versed in external relationship management and coordinating cross-functional internal and external projects. The role can be UAE or Kuwait-based, supporting all Deliveroo markets in the region.

What you'll be doing:

Marketing Partnerships

• Create a systematic, process-driven approach to partner outreach and relationship management

• Develop & prioritize a pipeline of partnerships with key strategic partners, e.g., Banks, Payments, Retail, Telco, etc., to drive distribution of Deliveroo Plus and create partner marketing promotions across the UAE, Kuwait, and Qatar

• Create business cases and implement innovative partnership campaigns with a creative mindset based on industry insights, competitive landscape, partners’ objectives, and user behaviour

• Maintain a strong relationship with existing partners and propose new ways to grow the partnership in the long term

• Manage the end-to-end process, from lead generation, negotiation, and contract, to collaborating closely with internal teams to roll out campaigns

• Perform periodic and post-campaign analyses to shape future strategies

Deliveroo Plus

• Own the end-to-end strategy for driving Deliveroo Plus adoption, working with local and global teams to continuously improve the customer value proposition.

• Deliveroo Plus launch and growth in new markets in the region

Requirements:

• Minimum of 8-10 years work experience, of which 4+ years in paid subscriptions and/or Partnerships. Business Development or Account Management experience is essential.

• Proven capability in multi-channel marketing program management, data-informed decision-making processes, and performance-based marketing approach

• Highly collaborative and possesses excellent communication skills with a passion for building strong relationships. Proven experience in influencing, motivating, and managing external stakeholders as well as internal teams

• Experience in collaborating across geographies, especially with global teams

• Entrepreneurially minded, able to articulate new ideas and influence others to gain support.

• Scrappy in thinking, ready to make things happen.

• Strong learning agility, comfortable dealing with fast-paced environments

• Strong negotiator & executor

• Not afraid to get your hands dirty or work long hours

• Attention to detail, able to multitask, and cope with large volumes of concurrent workstreams

• Good written & spoken English

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific; please ask your recruiter for more information.

Diversity

We are committed to diversity, equity, and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.