Supportive Housing Program Manager

About Us:   

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children.    

Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).  In addition to our incredible mission and culture, we offer our employees a work-life balance, 401K (with employer matching), and core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums.  

 About the Role:   

The Supportive Housing Program Manager provides direct and specialized housing services for the RISE and Kate’s Place housing programs, while supervising the supportive housing case management team. Good organizational skills and attention to detail are necessary. The position is responsible for all Supportive Housing operations including tracking client rental payments, maintaining detailed records/files of unit maintenance issues and communication and resolutions; formally documenting and filing completed regular housing inspections (including move-in, move-out, and lease end date inspections). The Supportive Housing Program Manager maintains regular communication with property management, landlords, and OPEH (in reference to Kate’s Place) in regard to routine maintenance, emergency maintenance situations, unit repairs, and other unit needs. The Supportive Housing Program Manager also ensures regular maintenance functions such as changing filters, lightbulbs, screens, and smoke detectors is completed consistently on schedule.  

Duties and Responsibilities:    

• Ensure Compliance in all Supportive Housing Operations for all units: 60%  

• Conduct monthly inspections in accordance with HUD Housing Quality Standards and local health and hygiene codes for all RISE units (with all contracted providers) and Kate’s Place units with HOME requirements and standards also considered Complete annual inspections of Shelter House HOME and HUD funded units and maintain certification to complete them following HUD standards.  

• Maintain a directory of the Property information including unit address, size, rent amount, contact info for all landlords / property management companies, etc.  

• Report RISE and Kate’s maintenance and other lease related issues to landlord and/or Shelter House management; follow-up as needed to ensure the issues are addressed.  

• Conduct move-in, move-out, and “pre-lease renewal” inspections and document the process; ensure utilities are transferred correctly.  

• Coordinate repairs and develop relationships with vendors; get estimates for the cost of repairs, following our internal processes for vetting vendors.  

• Ensure units are turned over in the required timeframe (30 days for HUD units).  

• Follow up with case managers on items that failed during inspections to address behavioral issues and facilitate resolutions using trauma informed and de-escalation approaches. 

• Regularly review and adhere to HUD Policy related to housing inspections, environmental reviews, income and rental calculations, fair market rate and income limits as well as HOME Policy income and rent limits.  

• Calculate the rental payments if necessary, according to HUD standards for each program participant and track the receipt of payments. Notify case managers and clients of compliance issues. Collect rent payments.  

• Issue pay or quit notices as directed for non-payment of program fees and in accordance with program policy.  

• Assist the Director in assuring that available funding sources are spent, tracked, and that required documentation is completed and filed.  

• Disseminate information for clients related to tenant rights and responsibilities, housing discrimination, communicating with landlords, basic unit maintenance, lease compliance, and housing search and location techniques.  

• Establish ongoing relationships with clients and vendors for unit repairs and maintenance 

• Maintain documentation of training, housing contacts, client contacts, and other pertinent information in accordance with agency and best standard of practice.  

• Supervise Supportive Housing Case Managers: 40%  

• Provide coaching and development support to Case Management staff as needed and during regularly scheduled one on one meetings; Ensure staff’s calendar is accurate and up to date, and review and sign off on staff timesheets and leave requests  

• Meet Case Managers for weekly Supervision 

• Provide Training and support for Crisis interventions, de-escalations using trauma informed approach,  

• Review documentation completed by Case Management staff to ensure it is in accordance with agency best practices  

• Conduct quarterly file audits for both housing and client service files  

• Review grievances and provide support around problem solving and resolution using Trauma approach   

• Participate in and facilitate staff meeting and staff trainings as directed by supervisor  

• Serve in an on-call capacity as needed for emergency situations  

• Proficiently utilize Microsoft Suite applications (email, calendar, drive, documents, etc) as a part of day-to-day work requirements  

• Safely utilize Shelter House owned vehicles to drive clients to various locations.  

• Ensure compliance with all agency policies.  

• Exemplify the Shelter House core values; Inclusivity, Collaboration, Accountability, Respect and Empowerment.  

• Other duties as assigned 

Requirements

About You:  

Required:  

• A bachelor's degree in social work/ human services/ related field or commensurate experience  

• 1+ years of management experience  

• Strong written and oral communication skills  

• Ability to prioritize competing priorities and make sound judgements  

• Ability to complete tasks while navigating frequent interruptions  

• Ability to deliver creative, resources solutions to unique challenges  

• Strong organizational and time management skills; Detail-oriented  

• Valid Driver’s License and reliable transportation/ 20-25% local travel for appointments  

• Willingness to work rotating schedule to include evenings and weekends when needed  

Preferred:  

• Knowledge of real estate, property management, and landlord tenant law  

• HQS inspection certification  

• Three years’ experience in property management or subsidized housing program administration.  

• Knowledge of Housing programs in Fairfax County  

• Experience supporting programs serving homeless families and those diagnosed with physical or mental disabilities  

• Experience with Microsoft Applications  

Physical Requirements:  

• Annual TB Test is required  

• Ability to sit or stand for long periods  

• Ability to lift items weighing 10-20 pounds  

Benefits

Benefits: 

• Medical, Dental & Vision Insurance 

• 401K contributions with a 4% employer match 

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off 

• Two Semi-Annual Team Building Events 

Equal Employment Opportunity: 

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. 

Drug and Alcohol-Free Workplace Policy:  

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.