Patrique Mercier Recruitment is excited to offer an exceptional opportunity for a Swedish Speaking Customer Experience Representative to join our lively team. In this role, you will be the primary point of contact for our Swedish-speaking customers, ensuring they receive outstanding support and assistance throughout their journey with us.
Your main focus will be to deliver excellent customer service, addressing inquiries and resolving issues promptly. If you’re driven by a passion for customer satisfaction and thrive in a collaborative environment, we warmly invite you to apply!
Responsibilities
- Interact with Swedish-speaking customers via phone, email, and chat to assist with their questions and concerns.
- Provide accurate and timely information about our products and services to enhance the customer experience.
- Effectively handle customer complaints, working towards quick and satisfactory resolutions.
- Document and maintain records of customer interactions in our database.
- Collaborate with team members to continually improve customer service strategies.
- Stay updated with relevant product knowledge and company policies to serve customers effectively.
- Engage actively in team discussions to share insights and enhance the overall customer experience.
Requirements
- Proficiency in Swedish and English, both written and spoken.
- Previous experience in customer service or a similar position is preferred.
- Outstanding communication skills with a strong focus on customer satisfaction.
- Proactive problem-solving skills and capabilities in conflict resolution.
- Ability to work both independently and in a team-oriented environment.
- Attention to detail and dedication to providing high-quality service.
- Experience with customer support systems and tools is a plus.
- A friendly and approachable attitude with a genuine passion for helping customers.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )