Patrique Mercier Recruitment is thrilled to offer a unique opportunity for a Swedish Speaking Customer Happiness Specialist. This role is perfect for individuals who are committed to providing outstanding customer experiences and ensuring our Swedish-speaking clients receive exceptional support.
In this position, you will connect with customers to understand their needs, provide assistance, and build strong relationships. Your mission will be to create positive service experiences that leave our clients feeling valued and appreciated. If you have a passion for customer happiness and thrive in a supportive environment, we would love to hear from you!
Responsibilities
- Engage with Swedish-speaking customers via phone, email, and chat to assist with inquiries and provide support.
- Deliver excellent service by fully understanding customer needs and striving to exceed their expectations.
- Efficiently resolve customer issues while maintaining a professional and friendly demeanor.
- Accurately document customer interactions and maintain complete records.
- Collaborate with team members to enhance overall customer happiness and improve service quality.
- Stay informed about products and services to provide relevant assistance to customers.
- Collect customer feedback to help enhance service delivery.
Requirements
- Fluency in Swedish and English, both written and spoken.
- Previous experience in customer service or a related field is preferred.
- Strong interpersonal skills with an emphasis on customer care and empathy.
- Excellent problem-solving abilities and a dedication to resolving issues.
- Ability to work independently and effectively manage multiple priorities.
- Attention to detail and a dedication to providing high-quality service.
- Familiarity with customer support tools and technology is advantageous.
- A positive and approachable personality with a genuine interest in making a difference for customers.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )