Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Swedish Speaking Customer Support representative specializing in social media. Join a leading company that is at the forefront of digital engagement and customer interaction!
In this role, you will assist customers in Swedish, addressing their inquiries and concerns across various social media platforms. Your excellent communication skills and ability to connect with users will play a crucial role in enhancing their experience and fostering positive relationships with the brand.
As part of a dynamic team, you will have the chance to contribute to innovative customer engagement strategies while operating within a supportive and collaborative environment. If you are passionate about social media and customer service, this is the perfect opportunity for you!
Responsibilities
- Provide exceptional customer support in Swedish through social media channels
- Respond to customer inquiries, comments, and messages promptly
- Troubleshoot issues and provide effective solutions to enhance user satisfaction
- Monitor social media platforms for customer interactions and feedback
- Document and escalate issues as necessary to ensure resolution
- Collaborate with cross-functional teams to improve service quality
Requirements
- Fluency in Swedish and English, both written and spoken
- Experience in customer support, particularly in social media is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Familiarity with social media platforms and engagement strategies
- Ability to work effectively in a fast-paced, digital environment
- Team player with a positive, proactive attitude
- Willingness to learn and adapt to changing trends in social media
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package WITHIN EU (flight to Athens, transfer, and hotel for the first 4 weeks)