Patrique Mercier Recruitment Nordic is excited to announce a fantastic opportunity for a Swedish Speaking End User Support Specialist. In this vital role, you will provide exceptional support to our Swedish-speaking end-users, dealing with a variety of technical issues related to hardware and software. Your proficiency in troubleshooting and your strong communication skills will be essential in ensuring users receive timely assistance and effective solutions. If you are passionate about technology and helping others, we invite you to join our innovative team!
Responsibilities
- Deliver high-quality support to Swedish-speaking end-users via phone, email, and chat.
- Troubleshoot and resolve a wide array of technical issues pertaining to computer systems, applications, and networks.
- Provide guidance to users through problem-solving steps and offer clear instructions.
- Accurately document support interactions and resolutions in the service management system.
- Collaborate with IT teams to escalate and address complex technical issues.
- Stay current with new technologies and products to enhance support delivery.
Requirements
- Fluency in Swedish (both spoken and written) is required; proficiency in English is an advantage.
- Experience in technical support, helpdesk, or a similar role is preferred.
- Strong troubleshooting and analytical skills.
- Excellent communication and customer service orientation.
- Capable of working in a fast-paced environment, both independently and collaboratively.
- Familiarity with helpdesk software or ticketing systems is a plus.
- A genuine enthusiasm for technology and a commitment to assisting end-users effectively.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )