Patrique Mercier Recruitment is pleased to announce an exciting opportunity for a Swedish Speaking Frontline Support Representative. In this essential role, you will be the first point of contact for our Swedish-speaking customers, providing outstanding support and assistance. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring a top-notch customer experience. If you are enthusiastic about customer service and fluent in Swedish, we encourage you to apply and be part of our team!
Responsibilities
- Offer exceptional frontline support to Swedish-speaking customers through various channels, including phone, email, and chat.
- Assist customers in resolving inquiries and effectively troubleshoot issues.
- Provide accurate and timely information about products and services.
- Document customer interactions to contribute to improved service quality.
- Utilize strong problem-solving skills to manage and resolve customer complaints.
- Collaborate with team members to enrich customer service delivery.
Requirements
- Fluency in Swedish (both spoken and written) is essential.
- Excellent communication and customer service skills.
- Previous experience in customer support or a related field is advantageous.
- Adept at handling inquiries and complaints with professionalism.
- Strong organizational capabilities and attention to detail.
- Comfortable using computer systems and customer service software.
- A positive and proactive attitude with the ability to thrive in a team environment.
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )