Patrique Mercier Recruitment Nordic is excited to announce an opportunity for a Swedish Speaking Helpdesk Support Agent. In this important role, you will provide exceptional helpdesk support to our Swedish-speaking customers, addressing their inquiries and assisting with any issues related to our products and services. Your strong communication skills and commitment to delivering excellent customer service will be essential in ensuring a positive experience for our clients. If you're passionate about technology and enjoy helping others, we invite you to join our dedicated team!
Responsibilities
- Provide outstanding helpdesk support to Swedish-speaking clients via phone, email, and chat.
- Troubleshoot and resolve a range of customer inquiries and technical challenges.
- Effectively communicate solutions and guidance to enhance user satisfaction.
- Document all customer interactions accurately and maintain detailed records within the system.
- Work collaboratively with team members to improve support processes and share knowledge.
- Stay informed about product updates to provide accurate information to customers.
Requirements
- Fluency in Swedish (both spoken and written) is required; proficiency in English is advantageous.
- Previous experience in customer support or a helpdesk environment is preferred.
- Excellent communication and active listening skills.
- Basic technical knowledge and strong problem-solving abilities.
- Ability to manage multiple inquiries effectively in a fast-paced environment.
- Team-oriented mindset with a positive and customer-focused attitude.
- Experience with helpdesk software or CRM systems is a plus.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )