Patrique Mercier Recruitment is excited to announce an opening for a Swedish Speaking Helpdesk Support Agent! We are seeking a skilled professional who is committed to providing superior customer service while leveraging their language expertise.
In this role, you will be responsible for delivering technical support to our Swedish-speaking clients, assisting them with inquiries and troubleshooting issues they may encounter. Your proactive approach and problem-solving skills will be essential in ensuring a positive customer experience.
This position allows you to be part of a dynamic team, where your contributions are valued and your potential for growth is encouraged.
Responsibilities
- Provide exceptional helpdesk support to Swedish-speaking customers through phone, email, and chat.
- Troubleshoot and resolve technical issues related to software, hardware, and services.
- Maintain accurate and detailed records of customer interactions and resolutions in the support database.
- Collaborate with team members to promote efficient service and enhance customer satisfaction.
- Educate customers on product features and best practices for effective usage.
- Stay updated on product knowledge and technical advancements to deliver effective support.
Requirements
- Fluency in Swedish and English, both written and spoken.
- Previous experience in customer service or technical support is a plus.
- Strong problem-solving skills and a detail-oriented mindset.
- Excellent communication and interpersonal skills.
- Able to handle multiple tasks and work well in a fast-paced environment.
- Familiarity with common operating systems and troubleshooting methodologies.
- Team player with a positive attitude and eagerness to learn.
- Ability to work independently and collaboratively.
- Valid European Passport or ID is required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
- Many extras