Patrique Mercier Recruitment Nordic is excited to offer an outstanding opportunity for a Swedish Speaking In-Game Support Analyst. In this key role, you will be responsible for providing excellent support to Swedish-speaking gamers, helping them overcome in-game challenges and enhancing their overall gaming experience. Your responsibilities will include addressing player inquiries, resolving technical issues, and ensuring that users enjoy a seamless and enjoyable gameplay environment. If you have a passion for gaming and possess strong communication skills, we would love to have you on our team!
Responsibilities
- Offer exceptional in-game support to Swedish-speaking players via chat, email, and social media.
- Troubleshoot and resolve a variety of in-game issues, including account inquiries and technical difficulties.
- Gather player feedback to identify trends and improve the overall gaming experience.
- Document all player interactions and solutions provided to maintain clear support records.
- Collaborate with game developers and product teams to communicate player insights and suggest enhancements.
- Stay updated on gaming trends, features, and updates to provide informed support to players.
Requirements
- Fluency in Swedish (both written and spoken) is essential; proficiency in English is an advantage.
- Experience in customer support or gaming support roles is preferable.
- Strong interpersonal skills and a genuine enthusiasm for gaming.
- Excellent problem-solving abilities and strong attention to detail.
- Ability to thrive in a fast-paced environment while effectively managing multiple inquiries.
- Familiarity with gaming platforms and community engagement is a plus.
- A deep interest in gaming and a commitment to delivering an exceptional player support experience is required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )