Patrique Mercier Recruitment is excited to offer a position for a Swedish Speaking Online Platform Support Agent! This role is perfect for individuals who are dedicated to providing exceptional customer support and are fluent in Swedish.
As a Swedish Speaking Online Platform Support Agent, you will serve as the primary point of contact for our Swedish-speaking customers, assisting them with their inquiries and troubleshooting any technical issues they may encounter with our online platform. Your main goal will be to ensure that our clients have a smooth and satisfying experience.
Join our vibrant team and help us enhance user satisfaction while developing your skills in a fast-paced environment!
Responsibilities
- Deliver high-quality support to Swedish-speaking customers through email, chat, and phone communication.
- Troubleshoot and resolve issues related to the online platform swiftly and effectively.
- Accurately document customer interactions and resolutions.
- Collaborate with other teams to escalate complex issues when necessary.
- Guide users on platform functionalities and promote their engagement.
- Participate in ongoing training to improve your product knowledge and customer service skills.
Requirements
- Fluency in Swedish and English, both written and spoken.
- No previous experience required; we encourage enthusiastic entry-level candidates to apply.
- A strong interest in learning and technology.
- Excellent communication and interpersonal skills.
- Customer-focused mindset with a friendly and positive attitude.
- Detail-oriented with the ability to manage multiple tasks effectively.
- Basic knowledge of online platforms is a plus, but not mandatory.
- Able to work independently and as part of a collaborative team.
- Must have a reliable internet connection for remote work.
- Valid EU Passport or ID is required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
- Many extras