Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a Swedish Speaking Service Desk Analyst to join our vibrant team. We are looking for motivated individuals who are passionate about technology and dedicated to providing exceptional support to our Swedish-speaking clients.
In this role, you will be the primary point of contact for clients facing technical issues, assisting them through various channels including phone, email, and chat. Your technical skills and effective communication will be crucial in delivering timely solutions and ensuring high customer satisfaction.
This position offers an excellent opportunity for professional growth in a collaborative and supportive environment!
Responsibilities
- Provide high-quality technical support to Swedish-speaking customers across multiple platforms.
- Troubleshoot and resolve hardware, software, and network-related issues promptly.
- Document all customer interactions and maintain accurate records of support requests.
- Collaborate with IT teams to escalate and resolve complex inquiries effectively.
- Participate in ongoing training to enhance your skills and product knowledge in tech support.
- Actively gather feedback to continuously improve service quality and customer satisfaction.
Requirements
- Fluency in Swedish and English, both written and verbal.
- Prior experience in IT support, service desk, or customer service roles is preferred.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Self-starter with the ability to work effectively in a remote team environment.
- Understanding of operating systems, software applications, and basic networking concepts.
- Experience with support tools and ticketing systems is an advantage.
- Detail-oriented and focused on delivering high-quality customer service.
- Able to thrive in a fast-paced work environment.
- Valid European Passport or ID required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many extras