Patrique Mercier Recruitment is excited to offer a fantastic opportunity for a Swedish Speaking Social Media Support Advisor to join our dynamic team! In this role, you will provide excellent support to Swedish-speaking users across various social media platforms. If you are passionate about social media and enjoy interacting with people to provide top-notch customer service, we want to hear from you!
Your Key Responsibilities:
- Deliver exceptional customer support to Swedish-speaking users via social media.
- Efficiently address inquiries and resolve issues to ensure high user satisfaction.
- Engage with users to create a positive and interactive online community.
- Collect user feedback and insights to continuously improve service quality.
- Collaborate with different teams to enhance overall customer experience.
- Stay informed about best practices and trends in social media support.
- Document user interactions for quality assurance and performance analysis.
Requirements
- Fluency in Swedish and English, both written and spoken.
- Outstanding communication skills with a strong focus on customer service.
- Familiarity with various social media platforms and their functionalities.
- Ability to handle multiple inquiries efficiently in a fast-paced environment.
- Strong problem-solving abilities and keen attention to detail.
- Previous experience in customer service or social media support is advantageous.
- A proactive mindset and willingness to learn and adapt to new technologies.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )