Patrique Mercier Recruitment is pleased to present an exciting opportunity for a Swedish Speaking Support Center Analyst to join our energetic team! If you are passionate about technology and take pride in delivering exemplary customer service, this role is meant for you.
As a Swedish Speaking Support Center Analyst, you will be crucial in providing support to our Swedish-speaking clients, helping them navigate and resolve their technical issues efficiently. Your strong communication skills and customer focus will play a pivotal role in enhancing overall client satisfaction.
This position allows you to leverage your language abilities while advancing your career in a thriving and collaborative environment!
Responsibilities
- Deliver high-quality support to Swedish-speaking customers via phone, email, and chat.
- Troubleshoot and resolve a variety of technical issues related to software, hardware, and applications.
- Maintain detailed records of customer interactions and ensure timely follow-ups on inquiries.
- Collaborate with team members to escalate and address complex issues as needed.
- Stay current on product features and updates to provide accurate information to customers.
- Engage in continuous training to enhance technical skills and product knowledge.
Requirements
- Fluency in Swedish and English, both written and spoken.
- Experience in a customer support or technical assistance role is preferred.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Able to work independently and as part of a team.
- Familiarity with operating systems, software applications, and networking concepts.
- Proficiency in using various customer support tools and CRM software.
- Detail-oriented with a strong commitment to customer satisfaction.
- Adaptability to a fast-paced work environment.
- Valid European Passport or ID may be required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many extras