Patrique Mercier Recruitment is thrilled to announce an opening for a Swedish Speaking Technical Support Advisor! This role is perfect for individuals who are fluent in Swedish and have a strong passion for providing excellent customer support in the technology sector.
As a Swedish Speaking Technical Support Advisor, you will play a key role in delivering top-notch technical assistance to Swedish-speaking customers. You'll be responsible for addressing their inquiries and troubleshooting a variety of technical issues related to our products and services. Your expertise will be integral in ensuring a seamless customer experience.
Join our dynamic team and take the opportunity to make a significant impact on customer satisfaction while advancing your career in a supportive work environment!
Responsibilities
- Provide exceptional technical support to Swedish-speaking customers through phone, email, and chat.
- Troubleshoot and resolve hardware, software, and networking issues effectively.
- Document all customer interactions and solutions accurately to maintain comprehensive records.
- Collaborate with team members to share insights and enhance service delivery.
- Stay updated on product knowledge and company policies to provide accurate assistance.
- Maintain a professional and positive attitude in all customer interactions.
Requirements
- Fluency in Swedish and English, both written and spoken.
- Previous experience in technical support or customer service is preferred.
- Strong analytical and problem-solving skills.
- Excellent communication skills, both verbal and written.
- Able to work independently and manage time effectively in a remote environment.
- Detail-oriented with a focus on delivering high-quality service.
- Basic understanding of software, hardware, and networking principles.
- Proficient in using various computer systems and applications.
- Willingness to learn and adapt to new technologies and processes.
- Eligibility to work in the EU without restrictions.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )