Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a Swedish Speaking Technical Support Advisor! This role is tailored for individuals who are fluent in Swedish and have a strong passion for technology and customer support.
As a Swedish Speaking Technical Support Advisor, you will provide expert assistance to Swedish-speaking customers, helping them troubleshoot and resolve various technical issues related to our products and services. Your role is crucial in ensuring customer satisfaction and loyalty.
Join our dynamic team and make a significant impact on the customer experience while enhancing your career in a supportive environment!
Responsibilities
- Provide high-quality technical support to Swedish-speaking customers via phone, email, and chat.
- Troubleshoot and resolve a range of technical issues with hardware, software, and networking.
- Accurately document customer interactions and solutions in the support database.
- Collaborate with colleagues to improve processes and share insights on customer feedback.
- Stay informed about product updates and company policies to ensure accurate assistance.
- Maintain professionalism and a customer-first approach during all interactions.
Requirements
- Fluency in Swedish and English, both written and spoken.
- Experience in technical support or customer service is preferred but not mandatory.
- Strong analytical skills and the ability to problem-solve effectively.
- Exceptional communication skills, both verbal and written.
- Able to work independently and manage time efficiently in a remote role.
- Attention to detail and a commitment to delivering excellent service.
- Basic understanding of software, hardware, and networking principles.
- Proficient in various computer systems and applications.
- Willingness to learn and adapt to new technologies and processes.
- Eligibility to work in the EU without restrictions.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )