Tech lead

Job Summary

We are seeking a highly skilled Tech Lead with 4 to 7 years of experience to join our dynamic team. The ideal candidate will have expertise in ITIL V4 Service Now PL/SQL and Unix. This role involves working in a hybrid model with rotational shifts. The Tech Lead will play a crucial role in driving technical excellence and ensuring the smooth operation of our IT services.

Responsibilities

• Lead the technical team in implementing and maintaining ITIL V4 processes to ensure efficient service management.
• Oversee the configuration and customization of Service Now to meet business requirements.
• Provide expertise in PL/SQL to develop and optimize database queries and procedures.
• Manage Unix systems ensuring their stability security and performance.
• Collaborate with cross-functional teams to identify and resolve technical issues.
• Ensure compliance with industry standards and best practices in IT service management.
• Develop and maintain technical documentation for systems and processes.
• Conduct regular performance reviews and provide feedback to team members.
• Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
• Monitor and analyze system performance metrics to identify areas for improvement.
• Provide technical support and guidance to team members and stakeholders.
• Participate in the development and implementation of disaster recovery plans.
• Ensure timely resolution of incidents and service requests in line with SLAs.

Qualifications

• Possess a strong understanding of ITIL V4 processes and their application in a business environment.
• Demonstrate expertise in configuring and customizing Service Now to meet organizational needs.
• Have in-depth knowledge of PL/SQL for database development and optimization.
• Show proficiency in managing Unix systems including troubleshooting and performance tuning.
• Exhibit excellent problem-solving skills and the ability to work under pressure.
• Possess strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.

Certifications Required

ITIL V4 Foundation Certification Service Now Certified System Administrator Oracle PL/SQL Developer Certified Associate