Tech Lead (Conversational Solutions)

Sinch is at the forefront of transforming customer communications, offering innovative solutions that empower businesses around the globe. We are looking for a Tech Lead specializing in Conversational Solutions to guide our talented engineers and help shape our cutting-edge platforms.

In this role, you will be instrumental in developing and enhancing our conversational AI solutions, integrating advanced technologies such as NLP and machine learning to deliver exceptional user experiences.

Key Responsibilities

• Lead the development of conversational solutions, including chatbots and voice initiatives, ensuring alignment with business goals and customer needs.
• Architect and design scalable systems that can handle real-time interactions and integrate various channels of communication.
• Guide and mentor a team of engineers, promoting best practices and innovation in software development.
• Collaborate closely with product managers, designers, and stakeholders to refine requirements and deliver high-quality products.
• Stay updated on industry trends and emerging technologies in conversational AI and incorporate relevant advancements into Sinch's offerings.
• Ensure robust testing and deployment processes, maintaining high standards of code quality and system reliability.
• Actively contribute to the team’s success by driving initiatives, providing technical guidance, and fostering a collaborative environment.

Requirements

Qualifications and Skills

• Experience performing as technical lead of Software Development team.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Solid experience in software development, with a strong focus on AI and conversational solutions.
• Expertise in programming Low Code (Dialogue Flow, IBM Watson), NodeJS, JavaScript, Golang ou outras linguagens microsservices
• Experience with NLP technologies and frameworks (e.g., Rasa, Dialogflow, or similar).
• Strong understanding of microservices, cloud technologies (AWS, GCP, Azure), and containerization (Docker, Kubernetes).
• Proven experience in leading technical teams, mentoring engineers, and driving collaborative projects.
• Exceptional problem-solving skills and a passion for developing innovative solutions.
• Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.

Preferred Qualifications

• Experience with real-time messaging platforms and API integrations.
• Knowledge of CI/CD practices and tools.
• Familiarity with agile development methodologies and project management tools.

Benefits

Benefits. Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.

STAY HEALTHY: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde. 

FLEXIBLE BENEFITS: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance. 

FAMILY FIRST: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old. 

EVERYDAY WELLBEING: We partner with Wellhub to help Sinchers access gyms and wellness options. 

SECURE YOUR FUTURE: Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities. 

DIVERSITY AND INCLUSION: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs. 

TAKE A BREAK: Our Sinchers can take a day off on their birthday to celebrate with their loved ones. 

Our Hiring Process 

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations. We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!